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Returns Policy

This document outlines our returns policy.

Please note that digital media supplied as magazine e-PDFs, either via a download link, or on USB memory stick, may not be refunded, unless the software or delivery method proves to be faulty. This does not affect your statutory rights.

Our returns policies do not affect your statutory rights as a consumer, nor are they intended to exclude our liability to you for fraudulent misrepresentation or for death or personal injury resulting from our negligence. We shall have no liability to you for any failure or delay in supply or delivery or for any damage or defect to goods supplied or delivered hereunder that is caused by any event or circumstance beyond our reasonable control (including, without limitation, strikes, lockouts and other industrial disputes).

Returning goods

Please contact us for full instructions before returning any goods or returns will not be accepted and no refund will be given. If you would like to return an item purchased from our online catalogue for whatever reason, return it together with the original packaging within 7 days of the delivery date and we will either exchange the item or give you a refund excluding delivery charge.

• Returned goods must be in their original condition and packaging.
• You are responsible for the cost of returning the goods unless faulty/incorrect.
• If we are at fault, we only bear the cost of standard delivery.
• All refunds will be authorized following receipt and inspection of goods.
• A restocking charge of 25% may be applied at our discretion.
• We reserve the right to refuse a refund if the above conditions are not met.
• You must notify us of any damage, fault or shortage within 24 hours of receipt of the goods - we can not accept responsibility after this period.
• Refunds will not include the price of outbound shipping unless returned due to a fault or mistake on the item. This does not affect your statutory rights as a consumer.

Your right to cancel

If you order over the phone, by post or online you have the legal right to cancel your order. If you wish to cancel your order simply email us at shop@sherlockmagazine.co.uk or call 01202 496513 with your order details and we will cancel your order with immediate effect. A full refund will be given for all cancelled orders that are yet to be despatched. If you have received your goods and wish to return them, please follow our returns policy above.

• Contact us for pricing and availability for ordering print or download copies of SHERLOCK